Privacy Policy
This Privacy Policy describes how Westio Casino ("Westio", "we", "our") collects, uses, stores, and protects personal data provided by players and visitors to westio-casino.com. By using the site or opening an account, you acknowledge this policy.
1. Data We Collect
We collect data you provide directly and data generated by your use of the platform.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, date of birth, gender, nationality | KYC compliance, age verification, account management |
| Contact | Email address, phone number | Account communication, support, marketing (with consent) |
| Financial | Payment method details, transaction history, deposit/withdrawal records | Processing payments, AML compliance, fraud prevention |
| Identity Documents | Passport, driving licence, proof of address | KYC identity verification as required by licence conditions |
| Usage Data | IP address, device type, browser, pages visited, session length, game activity | Personalisation, security, fraud detection, analytics |
| Marketing Preferences | Opted-in email/SMS preferences | Sending offers and promotions you have consented to receive |
2. How We Use Your Data
We use your personal data to operate and improve the Westio platform, process your deposits and withdrawals, comply with regulatory and licensing obligations (including KYC and AML checks), detect and prevent fraud, provide customer support, and — where you have consented — send promotional communications about offers and new features.
We do not use your data to make fully automated decisions with significant legal effects without human oversight.
3. Legal Basis for Processing
- Contract: Processing necessary to provide the casino service you signed up for.
- Legal Obligation: AML checks, KYC verification, responsible gambling requirements.
- Legitimate Interests: Fraud prevention, platform security, analytics to improve our service.
- Consent: Marketing emails and SMS where you have opted in.
4. Data Sharing
We share personal data only where necessary:
- Payment processors — to handle deposits and withdrawals securely.
- KYC and identity verification providers — to satisfy regulatory requirements.
- Game software providers — limited gameplay data to power the games you play.
- Regulatory and law enforcement bodies — where required by law or our licence.
- Customer support tools — to manage and respond to your queries.
We do not sell your personal data to third parties for their own marketing purposes.
5. Cookies
Westio uses cookies to operate the platform, remember your preferences, detect fraud, and measure the effectiveness of our marketing. You can manage your cookie preferences at any time — see the Cookie Policy for a full breakdown of categories and how to control them.
6. Your Rights
You have the following rights over your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your data where there is no legal obligation to retain it.
- Restriction: Ask us to pause processing your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests, including direct marketing.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact our data team at [email protected]. We respond to verified requests within 30 days.
7. Data Retention
We retain your account data for as long as your account is active and for a period afterward as required by our gaming licence and applicable law. Financial records are typically retained for a minimum of five years for AML compliance. Marketing data is held only while your consent remains in force.
8. Security
All data is transmitted via SSL/TLS encryption. Data is stored on secure servers with access controls limiting who can view or process it. We conduct periodic security audits and promptly address any identified vulnerabilities.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes are communicated via email to registered players or via a notice on the site. Continued use of Westio after a policy update constitutes acceptance of the revised terms.
10. Contact
For data-related enquiries, email [email protected] or reach us via live chat. We aim to respond to all privacy requests within 30 days.