Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Westio Casino website and associated services. By registering an account or using the platform, you confirm that you have read, understood, and agree to these Terms in full. Please read them carefully.

1. Eligibility

To open a Westio account you must be: (a) at least 18 years of age; (b) a human individual, not a corporation or automated system; (c) not self-excluded from Westio or acting as a nominee for an excluded person; and (d) legally permitted to participate in online gambling in the jurisdiction from which you are accessing the site. Westio reserves the right to verify eligibility at any time and to close accounts that do not meet these requirements.

2. Account Rules

  • One account per player, per household, and per payment method. Duplicate accounts are closed without notice and balances may be forfeited.
  • You are responsible for maintaining the confidentiality of your login credentials. Westio is not liable for losses resulting from unauthorised account access caused by a failure to protect your password.
  • Account details (name, date of birth) must be accurate and must match your KYC documents. Providing false information voids the account.
  • Account currency is set at registration and cannot be changed.

3. Bonuses and Promotions

  • All bonuses are subject to the specific terms published at the time of the offer, including wagering requirements, eligible games, time limits, and maximum bet restrictions.
  • The welcome bonus carries a 30× wagering requirement on the combined bonus and deposit amount, must be cleared within up to 30 days, restricts bets to a maximum of $5 per round while active, and has a maximum win of 5× the bonus amount.
  • Westio reserves the right to withdraw bonus offers, adjust terms, or close accounts suspected of bonus abuse.
  • One welcome bonus per player, household, IP address, and payment method.

4. Deposits and Withdrawals

  • Minimum deposit: $10 (cards and e-wallets), $15 (crypto).
  • KYC verification must be completed before any withdrawal is processed.
  • Standard daily withdrawal limit: $5,000. VIP tiers may access higher limits.
  • Westio charges no withdrawal fees. Cryptocurrency network fees are deducted from the outgoing transaction.
  • Westio reserves the right to request additional documents for high-value transactions.

5. Prohibited Activity

The following are strictly prohibited and will result in immediate account closure and forfeiture of funds:

  • Using a VPN, proxy, or false location to circumvent access restrictions
  • Providing false identity information during registration or KYC
  • Collusion, chip dumping, or any form of coordinated play designed to exploit bonus terms
  • Using software or bots to automate gameplay or gain an unfair advantage
  • Any form of fraud, money laundering, or financing of illegal activity through the platform

6. Inactive Accounts

An account is considered inactive if there has been no login for 12 consecutive months. Westio will notify you by email before applying any inactivity fee. Where required by licence conditions, a monthly administration fee may be deducted from the inactive balance, subject to applicable law. Remaining real-money funds are always returned to you on request.

7. Disputes

If you have a dispute with Westio, contact our customer support team in the first instance via live chat or email at [email protected]. We aim to resolve all complaints within 14 days. If you remain unsatisfied, you may escalate to the relevant alternative dispute resolution body named in your account terms.

8. Changes to These Terms

Westio may update these Terms at any time. Material changes are communicated to registered players via email. Continued use of the platform after the effective date of a change constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Westio holds its gaming licence. Any disputes that cannot be resolved through our customer support process are subject to the jurisdiction of the courts named in the licence terms.

10. Limitation of Liability

Westio's liability to you is limited to the real-money balance in your account at the time of any claim. Westio is not liable for losses arising from technical failures, third-party service interruptions, or actions outside our reasonable control. Gambling results are determined by certified RNG or live dealer outcomes and are not within Westio's control.